Responsible Service of Gaming
We minimise risk to lottery supporters and help supporters make informed decisions about their participation through a responsible gambling framework.
Its purpose is to ensure that we actively minimise or eliminate harm to supporters arising from gambling problems and the like.
On this page
You'll find four categories of information about gaming responsibly:
How Endeavour Foundation Lotteries helps you make informed decisions about your gambling
How you can get help to speak to someone about your gambling
How you can self-exclude from Endeavour Foundation Lotteries and other gambling services
How does Endeavour Foundation Lotteries help me make informed decisions about lottery ticket purchases?
Endeavour Foundation Lotteries minimises risk to lottery supporters and helps supporters make informed decisions about their participation through a responsible gambling framework. Its purpose is to ensure that we actively minimise or eliminate harm to supporters arising from gambling problems and the like.
While the nature of our Art Union lotteries poses an inherently lower risk profile when compared to commercial lotteries or other betting services, as a responsible member of the community, we strive to protect our supporters from harm.
Only you can decide how much time and money you want to spend on gambling. You should spend only what you can afford to lose.
When gambling on charitable and non-profit activities, you should remember that these games are products of chance and randomness and there is no guarantee that you will achieve the winning outcomes. Your odds of winning a prize are related to the number of tickets sold in each lottery. The total number of tickets available in each lottery can be found in the Terms and Conditions.
What information can you provide me about your responsible gambling framework?
You may request information from Endeavour Lotteries, including:
- our responsible gambling policy;
- the nature of our lottery products, odds and returns to players (which are available in each draw's terms and conditions);
- how you can opt to be self-excluded;
- gambling-related complaint handling procedures; and
- key elements of our financial transaction practices
To request this information, please contact our customer support team.
How can I get help or speak to someone about my gambling?
If you’d like to speak to someone about your gambling with Endeavour Foundation Lotteries please get in touch with our trained customer support team who can refer you to an appropriate service for your needs.
Alternatively, you can reach out directly to the services listed below.
- Gambling Help Queensland on 1800 858 858 or gamblinghelpqld.org.au
- Gambling Help Online at gamblinghelponline.org.au
- Lifeline at 13 11 14 or lifeline.org.au
Inter-state gambling services are also available:
- New South Wales: 1800 633 635
- Victoria: 1800 156 789
- South Australia: 1800 060 757
- Tasmania: 1800 000 973
- Western Australia: 1800 622 122
- Australian Capital Territory: 02 6247 065
- Northern Territory: 1800 858 858
Can I self-exclude from Endeavour Foundation Lotteries?
Yes.
To self-exclude, simply contact our customer support team with your request and we’ll process it immediately.
We can also assist you in self-excluding from other gambling providers if desired.
What should I know about self-excluding?
By self-excluding from our lotteries, for the period of your exclusion:
- you won’t be allowed to purchase tickets, subscriptions, or any other product from Endeavour Foundation Lotteries;
- we won’t send you any marketing material; and
- you’ll be asked to leave any of our prize homes.
Self-exclusions can be for any period you request. You can only retract your request to be excluded for a cooling down period of 24 hours, after which you will need to see out the length of your exclusion.
Choosing to self-exclude can be due to your concern about:
- the amount of money you spend on gambling;
- the time you spend at our prize homes;
- the negative impacts that gambling has on your work life and/or family life; or
- any other reason.
We don’t need to know why you want to self-exclude.
During the period of self-exclusion, our systems monitor account creation to prevent an alternative account from being used.
We maintain a register of excluded persons that is only available to staff who are required to be informed of exclusions (e.g., prize home staff). We otherwise keep your information confidential and ensure your individual circumstances are always respected.
How can I make a complaint?
We welcome your feedback. Here's how you can lodge a lotteries-related complaint.
Directly with Endeavour Foundation Lotteries
- Via our online contact page
- Call on 1800 63 40 40 in Australia or +617 3908 7295 from outside Australia
- Email at support@endeavourlotteries.com.au (managed by lotteries staff)
Indirectly with Endeavour Foundation
- Online (including confidential online forms) at endeavour.com.au/Contact/Feedback
- Call on 1300 730 334
- Email at feedback@endeavour.com.au
- Mail at PO Box 3555, Tingalpa, DC Qld 4173
Endeavour Foundation’s complaint management public policy is available at endeavour.com.au/Contact/Feedback