How do I create an account?
Simply click the registration link under the My Account menu on our website and follow the prompts.
I’m having trouble logging in.
Give our friendly customer support team a call on 1800 63 40 40 or email us at email@example.com
How do I create an account?
Simply click on My Account in the main menu and follow the prompts.
What do I do if I forget my password?
You can request a password reset link to be sent to your email address.
Step 1: Click here and fill in your relevant information. You will then receive an email from us with a link to reset your password.
Step 2: : In the email that you receive, select “Choose a New Password” and you will be taken to the password reset page.
Step 3: Enter your new password in twice and then 'Change Password'
If you would like our friendly support team to help reset your password, you can give us a call on 1800 63 40 40
How do I find out if I have won a prize?
After each draw, all winners are notified by phone and Registered Post. You can also view the draw results on the website after each lottery has been drawn. If you have an email address registered with us, you will receive an email from us with the draw results.
How is the draw conducted?
Draws are conducted at Endeavour Foundation Head Office under supervision from Queensland Office of Liquor and Gaming Regulations. The Customer Service Manager of Endeavour Foundation, who cannot be a ticket holder, is responsible for the conduct and supervision of the draw. The draw is also supervised by the internal auditor.
What are the odds of winning a prize in the lottery?
Your odds of winning a prize are related to the number of tickets sold in each lottery. The total number of tickets available in each lottery can be found in the Terms and Conditions. Remember, every single ticket has the same chance of winning.
Can I claim a prize if I lose my ticket?
Yes, you can claim a prize if you have lost your ticket on the condition you can provide a statutory declaration and photo identification to confirm your identify matches the details on the ticket. You may be required to show proof of purchase as well.
How do I receive my tickets?
When you buy tickets online, a confirmation email of your tickets will be sent to you. Your ticket will also instantly show in your online account, under "My Tickets".
If you sign up to be a Star Supporter, your pre-ordered tickets will be sent via email or mail, depending on preference, in the second half of every month.
I live overseas; can I buy a lottery ticket?
Yes, if you live overseas you can also buy tickets. All first prize winners will be provided with $5,000 in the form of gold bullion for travel and accommodation. However, we advise all overseas winners to consult with a solicitor specializing in Australian property law. Please note all prize and ticket values are listed in Australian Dollars (AUD).
Can I choose my own ticket numbers?
Ticket numbers are automatically generated by our lottery system. Due to this, specific ticket numbers cannot be chosen.
What are Ultimate Lifestyle Lotteries?
Ultimate Lifestyle Lotteries are held five times a year and offer the choice of a $500,000 prize to win. A special edition lottery usually featured once a year with the prize as an Apartment.
Are prize homes built or purchased by Endeavour Foundation Lotteries?
The majority of Endeavour Foundation Lotteries prize homes are purchased ready built, with one or two homes newly built each year. Only those ready built homes that meet our quality criteria are purchased.
What are the opening times of your prize homes?
You are very welcome to visit our prize homes from 10am until 5pm (QLD time) 7 days a week. Please note that we are closed on Christmas Day, Good Friday 3 April and Anzac Day until 1pm.
If I win, can I move in straight away?
Yes. When you come to collect your prize, you will be met by the Customer Service Manager who will take you to your home and officially hand over the keys. You can then move in immediately while we arrange the transfer of title
If I win, can I take cash instead of the house?
Unfortunately we are prohibited from substituting cash for the prize home under the laws of Queensland Office of Liquor and Gaming Regulations.
If I win the first prize and do not wish to live in the property, what are my alternatives?
You have a number of options: sell it, add it to your investment portfolio, or rent it out and gain a rental income.
What costs are covered in terms of rates, insurance and so on?
For a standard lottery, $5,000 cashable gold is provided to cover rates and charges issued by the local council and the water and sewerage access fee for the first 12 months. An additional $5,000 in gold bullion is included for travel fees. We advise all winners to organise home and contents insurance from the day of handover, and will supply all the necessary information for you to provide to your chosen insurance company.
What are the benefits of being a Star Supporter?
When you pre-order future lotteries, you will receive your tickets automatically in every Prize Home Lottery and Ultimate Life Changer Lottery. Star Supporters also benefit from exclusive bonus draws including 4 x Luxury Car Draws and 3 x $10,000 Cash Bonus Draws each year. There are no lock in contracts.
Star Supporters also assist Endeavour Foundation Lotteries reduce mailing costs and therefore provide even more support to people with a disability.
If I become a Star Supporter, can I alter or increase my automatic ticket order?
Yes, you can alter or increase your ticket order at any time by contacting our Customer Support team – email firstname.lastname@example.org or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International). As a Star Supporter you decide when you would like to alter ticket purchases.
I’m a Star Supporter, when will I be charged?
Charges occur approximately on the 15th of each month.
How do I cancel my Star Supporter membership?
You can cancel your Star Supporter membership by contacting our Customer Support team – email email@example.com or call us on 1800 63 40 40 (Australia Free Call); 0800 44 22 35 (New Zealand Free Call); +617 3908 7295 (International). After cancellation, you will no longer be eligible for any future Star Supporter bonus draws. Your existing tickets, purchased while a Star Supporter membership was active, will remain eligible (subject to the draw terms and conditions on the website).
Please note that removing payment information online will not cancel your membership automatically. After removing payment information online, any additional purchases made may add new payment information to your account which may resume your Star Supporter membership if it has not been properly cancelled.
How do I update my payment details?
Simply call our customer support team on 1800 63 40 40.
What payment methods do you accept?
If you are purchasing single tickets online we accept all major credit cards, except for Diners Club, alongside PayPal.
Where do the funds raised from the lottery go?
Funds raised go towards providing opportunities for people with an intellectual disability to learn life skills, live independently, find a job they love, and be actively involved in their communities.
You can read more about what we do at Endeavour Foundation here.